Privacy & Terms

Last updated: February 2026.

1. Company identification (Impressum)

2. Privacy policy (GDPR)

VelaXplore d.o.o. (“we”, “us”) processes personal data in line with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Croatian data protection law.

2.1 Data controller

The data controller is VelaXplore d.o.o., Pijavišće 17G, 10000 Zagreb, Croatia. Contact: info@velacapital.eu.

2.2 What data we collect and why

• Contact and enquiry data (e.g. name, email, phone): when you contact us via email or other means, we use this to respond and, where relevant, to perform a contract (charter agreement). Legal basis: performance of a contract or our legitimate interest in handling enquiries (Art. 6(1)(b) and (f) GDPR).
• Contract and booking data: data needed to conclude and perform charter contracts (identification, contact, payment-related data as necessary). Legal basis: performance of a contract and, where applicable, legal obligations (Art. 6(1)(b) and (c) GDPR).
• Website usage: if we use cookies or similar technologies, we do so as described in our Cookie policy below. Legal basis: consent and/or legitimate interest where allowed by law (Art. 6(1)(a) and (f) GDPR).

2.3 Retention

We keep your data only as long as necessary for the purposes above (e.g. duration of the contractual relationship, statutory retention for tax and legal purposes, and handling of claims). After that, data is deleted or anonymised.

2.4 Your rights under the GDPR

You have the right to:

• Access (Art. 15 GDPR) – obtain confirmation as to whether we process your data and a copy of that data.
• Rectification (Art. 16 GDPR) – have inaccurate data corrected.
• Erasure (Art. 17 GDPR) – request deletion where the legal grounds apply.
• Restriction of processing (Art. 18 GDPR) – in certain circumstances.
• Data portability (Art. 20 GDPR) – receive your data in a structured, commonly used format where applicable.
• Object (Art. 21 GDPR) – object to processing based on legitimate interest.
• Withdraw consent – where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
• Lodge a complaint with a supervisory authority (in Croatia: Agencija za zaštitu osobnih podataka – AZOP; azop.hr).

To exercise these rights, contact us at info@velacapital.eu.

2.5 Recipients and transfers

We may share data with service providers (e.g. IT, accounting, legal) who act on our instructions. If any data is transferred outside the EU/EEA, we ensure appropriate safeguards (e.g. adequacy decision or standard contractual clauses) as required by the GDPR.

3. Cookie policy (ePrivacy)

This website may use cookies and similar technologies in line with the ePrivacy Directive (2002/58/EC as amended) and national implementations.

• Strictly necessary cookies: required for the site to function (e.g. security, basic preferences). These do not require consent under applicable law.
• Analytics and functional cookies: if we use them, we will do so only with your consent where required. You can manage or withdraw consent via your browser settings or any consent tool we provide.

You can block or delete cookies through your browser settings; some features of the site may then not work fully.

4. Terms of use of the website

By using this website you agree to use it only for lawful purposes and not to misuse it (e.g. spreading malware, attempting unauthorised access, or infringing third-party rights). Content and design are owned by VelaXplore d.o.o. or licensors; copying or commercial use without permission is not allowed. We do not guarantee that the site is error-free or uninterrupted. We are not liable for indirect or consequential damages arising from use of the site, except where such limitation is not permitted by law.

5. Consumer rights (EU/Croatia)

If you are a consumer in the European Union (including Croatia), you may have mandatory rights under Directive 2011/83/EU (consumer rights) and Croatian Consumer Protection Act (Zakon o zaštiti potrošača), including pre-contractual information and right of withdrawal where applicable. Specific terms for charter contracts will be provided before booking. For complaints you may contact us at info@velacapital.eu or use the out-of-court dispute resolution bodies (e.g. Croatian conciliation bodies; see potrosac.mingo.hr).

6. Governing law and jurisdiction

These policies and the use of this website are governed by the laws of the Republic of Croatia. For disputes, the courts of the Republic of Croatia have jurisdiction, without prejudice to mandatory consumer jurisdiction under EU law.

7. Changes

We may update this page from time to time. The “Last updated” date at the top indicates the latest revision. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.

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